What can I use to read Vistmedia books?
If you have a modern mobile or desktop device, you can use Vistmedia! You can read Vistmedia books on any modern Apple or Android device or on your desktop computer. Most mobile reading devices with built in web browsers will also work.
Can I read on any web browser?
You can use Vistmedia on any major web browser/device. Specifically, Vistmedia is supported on up-to-date versions of:
- Google Chrome
- Internet Explorer (IE) 8 or greater
- Mac OS
- Windows Phone
My book seems broken. Can it be fixed?
Please contact us with the details of your situation (the book you are having issues with and the device you’re trying to read it on) and our technical staff will look into your problem. Our support representatives are usually able to provide an answer within 24 hours.
What about other technical questions?
Please fill out our support contact form to let us know what we can help with. Our support staff will respond as quickly as possible, generally within 24 hours.
I can’t get into my book.
Books from our library will only work if you have Adobe Digital Editions. Download now.
How can I resolve a technical issue?
Please fill in our support contact form, specifying any issue or question you may have. One of our Customer Service Representatives will respond to your submission within 24-48 hours.
How will I be able to tell if I have successfully cancelled my membership?
To know that you have successfully cancelled your membership, check the inbox of the email address that was used to set up your account. You should receive a confirmation email to this address. If you do not receive this email confirming the cancellation, please reach out to a support representative to prevent being billed further.
How do I call or email a support representative?
Why am I still being charged after cancelling my membership?
You should not receive any further charges after successful cancellation of your membership and getting a confirmation email. If an error has occurred, please contact us immediately so we can quickly resolve the issue.
When can I cancel my membership?
Your membership can be cancelled at any time. Once your membership is cancelled, you will still have access to your account for the remainder of your term. No additional billing will be sent after your account has been cancelled.
How can my account be cancelled?
Can I be refunded?
- If you have experienced the following issues you may be eligible for a refund: technical issues, fraudulent activity, or an accidental error in billing.
- If the website does not deliver the expected experience, you may also be qualified for a refund.
How will I recognize charges from Vistmedia on my monthly statement?
Charges from Vistmedia will show up as "vistmedia.com 8882284819" on your monthly statement. If you have any other questions, please contact us.